Frequently Asked Question
How to place an order to buy a watch online?
You only need to browse the watch you like on our official website or e-commerce platform store, click “Add to Cart”, and then enter the shopping cart page. After confirming that the product information is correct, click “Checkout”. Fill in the necessary information such as the delivery address and contact information as prompted, and select a suitable payment method to complete the payment, and then the order can be successfully placed.
How long does it take to ship after placing an order?
After your order is successfully placed and the order is approved, we usually arrange shipment within 1 – 3 working days. The specific shipping time may vary slightly due to factors such as product inventory, order quantity and logistics distribution. You can check the shipping progress information on the order details page.
Which logistics companies do you use for delivery?
We cooperate with many well-known logistics companies, such as SF Express, YTO Express, ZTO Express, etc. According to your delivery address and the weight, volume and other conditions of the product, we will select the most suitable logistics delivery method to ensure that the product can be safely and quickly delivered to your hands.
How much is the delivery fee?
The delivery fee depends on your order amount and delivery address. Generally, if the order amount reaches a certain standard, we will provide free shipping service. For orders that do not meet the free shipping standard, the system will automatically calculate the corresponding delivery fee according to the logistics company and address you choose. You can check the specific amount when you place an order and settle the payment.
How to check the logistics progress?
After your order is shipped, you will receive a shipping notification text message or email containing the logistics tracking number. You can log in to the official website of the corresponding logistics company and enter the logistics tracking number in the logistics query entry to check the logistics delivery progress of the watch you purchased in real time.
How to contact the after-sales customer service?
You can find the “Contact Us” or “Customer Service Center” entry on our official website or e-commerce platform store. You can get in touch with our after-sales customer service team through online customer service chat tools, customer service phone numbers or emails. Our customer service team will serve you wholeheartedly, answer any questions you have about the watch and handle after-sales related matters.
